Hi,

I don't have the exact number of users per site but roughly they may have around 40 users in HQ & the remaining are among the 3 sites. It seems that you are referring to SBCS Multi-site deployment where we have a UC500 in each site & what I was checking whether we can have a centralized UC500 in one site serving all the users in all sites Can this be suitable as a solution?

Regards,

Alaa Shablak

Channel SE

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ashablak@cisco.com

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Hi Alaa,

With a single UC 560, you can have to up 20 remote teleworker sites, with up to 5 users per teleworker site (from the UC 560 Platform Reference Guide: https://www.cisco.com/cisco/web/solutions/small_business/products/voice_conferencing/uc_500_series/index.html-tab-Resources). With this design, each remote site will need to have a teleworker router (800s ISR or SR 520).

If you have more than 5 users at a site, the customer will need to deploy an UC 500 at the site instead of going with the remote teleworker solution. The UC 500 runs UC Manager Express (CME) for call control, and hence is a distributed call processing architecture. In this model, you will need a separate call control local to each site, or use the remote teleworker option when the number of users are limited to 5 or below.

Thanks for the info. Another point, I know that UC500 can integrate with CCX but in a deployment where we don't have CCX, can we have the agents functionality on the UC500? Can the callconnect operator utilized as a contact center agent?

Regards,

Alaa Shablak

Channel SE

Sales / Channels

ashablak@cisco.com

Phone: +965 22955626

Mobile: +965 67044192

Fax: +965 22955601

Cisco Systems International B.V.

Salhiya Complex

Al-Sahab Tower

4th Floor, Office # 1

Kuwait

Cisco home page

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UC 500 has the Basic ACD (Automatic Call Distributor) feature that is in CME, and your customer can use this for basic call agent functionality. The Smart CallConnector Operator is meant for operator attendants to transfer/handle calls. You can compare the two in more detail here with labs 7 and 17: https://supportforums.cisco.com/docs/DOC-9836

Just to reconfirm, does the CME 8.0 has the same number of remote sites & same number of remote teleworkers per site as the UC500? Is there a data sheet about this for the CME 8.0?

Regards,

Alaa Shablak

Channel SE

Sales / Channels

ashablak@cisco.com

Phone: +965 22955626

Mobile: +965 67044192

Fax: +965 22955601

Cisco Systems International B.V.

Salhiya Complex

Al-Sahab Tower

4th Floor, Office # 1

Kuwait

Cisco home page

Download vCard

Think before you print.

This e-mail may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply e-mail and delete all copies of this message.