I am confused on creating a Auto Transfer in Unity Conn 7
What I am attempting to do is to Provide a number Via CTI Route Point (which works) the create a System Call Handler that works with a Scheduler and if it meets a certain time forward the call to a singe phone, or at another time forward the call to a Hunt Group.
I am unable to make a call transfer back out of Unity (without caller input) to a DN. from what I have read Do I need to create 2 System Call Handlers to make this work???
What I am doing is: CTI --> CH --> DN
But is this what I should be doing: CTI --> CH --> CH --> DN???
Confused and Tired, Thanks