A customer want's to use both an auto attendant and call forward night service to external number for short brakes.
Open hours 10-18 -> AA with menu options
Closed for lunch 12-13 -> AA with openhours playing
Brakes -> Receptionist dials *123 to activate and all calls on the main blast group is forwarded to an external call center answering service.
I'v configured the UC for both but when night service is activated it only goes to the AA and not the answering service.
How do I solve this?
I am thinking outloud here, and am curious why you dont just set yhe whole thing up with CCA, which allows you to set a code for NS activation during the OPEN hours (as you say during breaks, etc.) and have that toggle on and off for you, as shown in here:
Markus, there are limitations in the interaction of blast hunt groups and the call forward settings of members of such hunt groups. What you need to do is configure a "floating", auxiliary dn that has call forward all to the AA and call forward night service to the external number. Your inbound calls are mapped to that auxiliary dn.
When a call comes in during normal/after hours, it is routed to the AA and from there to the blast group or the after hours prompt, respectively. If night service is invoked, then the DN will forward it to the extenral destination.
Let us know how it goes.