Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1240
Views
0
Helpful
9
Replies

Config archive of Cisco 4404/4402 WLC devices

james.wells
Level 1
Level 1

‎04-13-2010 03:06 AM

Hi,

I am currently having an issue backing up WLC devices in CiscoWorks LMS 3.2. i can see that from an inventory perspective they are discovered correctly. I have tested the credentials on the CLI and that works fine, but when doing a archive collection from the ciscoworks application it fails, stating that it is a timeout issue.

I have noticed that when trying to connect via the CLI using SSH example below, it does not just prompt for a password, it prompts for the username again, i am not sure if this is the issue

ssh -l test 10.1.2.3

Any assistance will be much appreciated

Kind Regards

James

Labels:
0 Helpful
9 Replies 9

Joe Clarke
Cisco Employee
Cisco Employee

‎04-13-2010 12:31 PM

What errors do you get when trying to archive the configs?  No, the SSH prompting is not an issue.  However, I am tracking an issue with SSHv2

between LMS and the WLC.  The problem manifests itself as timeouts causing thread lock-ups in the ConfigMgmtServer daemon.

0 Helpful

james.wells
Level 1
Level 1
In response to Joe Clarke

‎04-13-2010 02:50 PM

Hi Joe,

That is exactly the issue, I have run the below commands to can see this timeout issue

/opt/CSCOpx/lib/jre/bin/java -classpath /opt/CSCOpx/MDC/tomcat/shared/lib/cmdsvc.jar com.cisco.nm.lib.cmdsvc.Detect IP_Address_not_shown
java.net.SocketTimeoutException: Read timed out
        at java.net.SocketInputStream.socketRead0(Native Method)
        at java.net.SocketInputStream.read(SocketInputStream.java:129)
        at java.net.SocketInputStream.read(SocketInputStream.java:90)
        at com.cisco.nm.lib.cmdsvc.Detect.getOutput(Detect.java:244)
        at com.cisco.nm.lib.cmdsvc.Detect.getSshVersionStr(Detect.java:182)
        at com.cisco.nm.lib.cmdsvc.Detect.probe(Detect.java:88)
        at com.cisco.nm.lib.cmdsvc.Detect.probe(Detect.java:52)
        at com.cisco.nm.lib.cmdsvc.Detect.probe(Detect.java:33)
        at com.cisco.nm.lib.cmdsvc.Detect.main(Detect.java:263)

Let me know what you think.

Kind Regards

James

0 Helpful

Joe Clarke
Cisco Employee
Cisco Employee
In response to james.wells

‎04-13-2010 04:17 PM

This looks slightly different.  From the LMS server, telnet to the WLC on port 22.  What output do you get?

--

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com

0 Helpful

james.wells
Level 1
Level 1
In response to Joe Clarke

‎04-13-2010 11:18 PM

Hi

Thats the thing, I can SSH to the WLC from the LMS server and successfully login using TACACS which is the same credentials configured for this device in common services.

So I am not sure if this is a bug.

I have run some extra debug commands that performs an actual SSH CLI test and I get the same issue Socket read timeout.

Kind Regards

James

0 Helpful

Joe Clarke
Cisco Employee
Cisco Employee
In response to james.wells

‎04-13-2010 11:26 PM

The error seen when running the CLI tool may not be the same error that is seen when running config archive.  First, I need to see the output from the telnet to port 22 from the LMS server to the WLC.  Next, I need to know the exact error you see when performing a Sync Archive to this device.  Next, I need to see the dcmaservice.log after performing the Sync Archive job.

It would also be helpful to see a sniffer trace of all tcp/22 traffic between the LMS server and the device when performing the Sync Archive job.  This will help analyze the timing.

--

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com

0 Helpful

james.wells
Level 1
Level 1
In response to Joe Clarke

‎04-14-2010 02:04 AM

Hi

telnet output on port 22:

Trying *.*.*.*
Connected to *.*.*.*
Escape character is '^]'.
SSH-2.0-OpenSSH_4.0

Protocol mismatch.
Connection to *.*.*.* closed by foreign host.

Failed info in job output:

CM0151 PRIMARY RUNNING Config fetch failed for hostname Cause: fig from device: java.net.SocketTimeoutException: Read timed out Action: Check if protocol is supported by device and required device package is installed. Check device credentials. Increase timeout value, if required.

dcmaservice.log  output:


[ Tue Apr 13  10:46:48 BST 2010 ],INFO ,[Thread-5],com.cisco.nm.rmeng.dcma.configmanager.CfgThreadManager,triggerConfigFetch,52,#### Start of Sweep Tue Apr 13 10:46:48 BST 201
0 ####
[ Tue Apr 13  10:46:48 BST 2010 ],WARN ,[Thread-6033],com.cisco.nm.rmeng.util.DCRWrapperAPIs,getResultFromQuery,3315,SQLException occurred as connection closed. Re-connecting
to DB...
[ Tue Apr 13  10:46:48 BST 2010 ],INFO ,[Thread-6033],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,769,Inside RMEDeviceContext's getCmdSvc ....
[ Tue Apr 13  10:46:48 BST 2010 ],INFO ,[Thread-6033],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,774,Protocol and Platforms passed = SSH , RME_WLC
[ Tue Apr 13  10:46:48 BST 2010 ],INFO ,[Thread-6033],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,786,Iam inside ssh ....
[ Tue Apr 13  10:46:48 BST 2010 ],INFO ,[Thread-6033],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,787,Initial time_out : 0
[ Tue Apr 13  10:46:48 BST 2010 ],INFO ,[Thread-6033],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,792,Computed time_out : 60
[ Tue Apr 13  10:46:48 BST 2010 ],INFO ,[Thread-6033],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,800,After computing time_out : 60
[ Tue Apr 13  10:46:48 BST 2010 ],INFO ,[Thread-6033],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getSshCmdSvc,819,inside getSshCmdSvc with timeout : 60000
[ Tue Apr 13  10:46:48 BST 2010 ],INFO ,[Thread-6033],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getSshProtocols,872,Inside getsshprotocols with time out : 60000
[ Tue Apr 13  10:46:54 BST 2010 ],INFO ,[Thread-6033],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getSshCmdSvc,826,SSH2 is running
[ Tue Apr 13  10:47:00 BST 2010 ],ERROR,[Thread-6033],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,error,19,Warning: Received USERAUTH_SUCCESS in response to 'none' authen
tication request
[ Tue Apr 13  10:47:23 BST 2010 ],INFO ,[Thread-6033],com.cisco.nm.xms.xdi.pkgs.SharedDcmaWLC.transport.WLCCliOperator,getCmd2Fetch,342,SNMP initialization completed
[ Tue Apr 13  10:47:23 BST 2010 ],INFO ,[Thread-6033],com.cisco.nm.xms.xdi.pkgs.SharedDcmaWLC.transport.WLCCliOperator,getCmd2Fetch,349,Current Running image version:NoSuchIns
tance
[ Tue Apr 13  10:47:23 BST 2010 ],INFO ,[Thread-6033],com.cisco.nm.xms.xdi.pkgs.SharedDcmaWLC.transport.WLCCliOperator,getCmd2Fetch,351,Using the latest command as image veris
on is greater than 5.2
[ Tue Apr 13  10:48:25 BST 2010 ],ERROR,[Thread-6033],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,error,19,IOException received during block() of Channel[UInt32[ 0 ]:UInt
32[ 0 ]]
[ Tue Apr 13  10:48:26 BST 2010 ],ERROR,[Thread-6033],com.cisco.nm.rmeng.dcma.configmanager.ConfigManager,updateArchiveForDevice,678,PRIMARY RUNNING Config fetch Failed for
hostname
[ Tue Apr 13  10:48:26 BST 2010 ],INFO ,[Thread-1],com.cisco.nm.rmeng.dcma.configmanager.CfgThreadManager,run,99,#### End of Sweep Tue Apr 13 10:48:26 BST 2010 ####

SNOOP output:

LMS-SERVER -> WLC-DEVICE TCP D=22 S=56325 Syn Seq=1825561549 Len=0 Win=49640 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56325 Ack=669720941 Seq=1825561550 Len=0 Win=50040
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56325 Ack=669720961 Seq=1825561550 Len=0 Win=50040
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56325 Fin Ack=669720961 Seq=1825561550 Len=0 Win=50040
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Syn Seq=2323886065 Len=0 Win=32850 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56325 Ack=669720962 Seq=1825561551 Len=0 Win=50040
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673581283 Seq=2323886066 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673581303 Seq=2323886066 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673581303 Seq=2323886066 Len=15 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673581303 Seq=2323886081 Len=248 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673581943 Seq=2323886329 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673581943 Seq=2323886329 Len=144 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673582407 Seq=2323886473 Len=16 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673582407 Seq=2323886489 Len=52 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673582459 Seq=2323886541 Len=68 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673582495 Seq=2323886609 Len=60 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673582547 Seq=2323886669 Len=76 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673582583 Seq=2323886745 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673582707 Seq=2323886789 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673582775 Seq=2323886789 Len=52 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673582879 Seq=2323886841 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673582879 Seq=2323886841 Len=52 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673582931 Seq=2323886893 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673582931 Seq=2323886937 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583039 Seq=2323886981 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583083 Seq=2323887025 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583127 Seq=2323887069 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583171 Seq=2323887113 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583215 Seq=2323887157 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583259 Seq=2323887201 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583303 Seq=2323887245 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583347 Seq=2323887289 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673583407 Seq=2323887333 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583407 Seq=2323887333 Len=60 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583467 Seq=2323887393 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673583535 Seq=2323887437 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583535 Seq=2323887437 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673583595 Seq=2323887481 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583595 Seq=2323887481 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583639 Seq=2323887525 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673583707 Seq=2323887569 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583707 Seq=2323887569 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583775 Seq=2323887613 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583843 Seq=2323887657 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583887 Seq=2323887701 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583931 Seq=2323887745 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673583975 Seq=2323887789 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584019 Seq=2323887833 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584063 Seq=2323887877 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584107 Seq=2323887921 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584151 Seq=2323887965 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673584219 Seq=2323888009 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584219 Seq=2323888009 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673584287 Seq=2323888053 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584287 Seq=2323888053 Len=52 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584339 Seq=2323888105 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673584415 Seq=2323888149 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584415 Seq=2323888149 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673584483 Seq=2323888193 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584483 Seq=2323888193 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584527 Seq=2323888237 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673584587 Seq=2323888281 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584587 Seq=2323888281 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584647 Seq=2323888325 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584707 Seq=2323888369 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584751 Seq=2323888413 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584795 Seq=2323888457 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584839 Seq=2323888501 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584883 Seq=2323888545 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584927 Seq=2323888589 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584971 Seq=2323888633 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673585015 Seq=2323888677 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673585075 Seq=2323888721 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE UDP D=161 S=53008 LEN=77
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673585075 Seq=2323888721 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673585135 Seq=2323888765 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673585135 Seq=2323888765 Len=68 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673585203 Seq=2323888833 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673585735 Seq=2323888877 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673585735 Seq=2323888877 Len=44 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673585735 Seq=2323888921 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673587523 Seq=2323888921 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673587523 Seq=2323888921 Len=36 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673587523 Seq=2323888957 Len=128 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673587524 Seq=2323889085 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Fin Ack=673587524 Seq=2323889085 Len=0 Win=33072 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56446 Syn Seq=3874994962 Len=0 Win=49640 Options=
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56446 Ack=754769594 Seq=3874994963 Len=0 Win=50040
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56446 Fin Ack=754769594 Seq=3874994963 Len=0 Win=50040
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56446 Rst Seq=3874994964 Len=0 Win=50040
LMS-SERVER -> WLC-DEVICE TCP D=22 S=56446 Rst Seq=3874994964 Len=0 Win=0

Kind Regards

James

0 Helpful

Joe Clarke
Cisco Employee
Cisco Employee
In response to james.wells

‎04-14-2010 09:07 AM

I need to see the full log and binary sniffer file.  Since it doesn't look like you can share this information on the forum, I suggest you open a TAC Service Request so the additional analysis can be done.  If it turns out you do require my patch, that can be made available to you via the Service Request.

0 Helpful

james.wells
Level 1
Level 1
In response to Joe Clarke

‎04-15-2010 01:34 AM

Hi Joe,

So there is a possible patch to this issue ?

I will be happy to send these files to a private email, rather than the forum, so let me know if that is ok.

my email is james.wells@db.com

Kind Regards

James

0 Helpful

Joe Clarke
Cisco Employee
Cisco Employee
In response to james.wells

‎04-15-2010 10:32 AM

You should open a service request so the data can be archived.  You will need an SR open in order to get the patch anyway.

0 Helpful
Customers Also Viewed These Support Documents