Currently we are using the UCCE 7.5.8 and we have encountered some issue with the silent monitoring feature.
We are using CTI OS Agent/ Supervisor Softphone, with the agent's PC connected to the PC port of the Cisco IP Phone 7940 and logged using the CTI OS Agent Softphone, we have tried to initiate the silent monitor session from the CTI OS Supervisor Softphone. However, it always prompted the error message "Silent Monitor session failed..."
What could be the cause of the issue? I have attached the screen shot of the mentioned error message appearing on the Supervisor's PC.
Appreciate any advice to rectify this issue.
Thanks & Regards,