Multifunction printer (Fax over IP Telephony environment)

Unanswered Question
Apr 13th, 2010


Does anybody know what are the requirements needed for a multifunction printer (with fax) for that fax works properly in a IP Telephony environment?. Is it possible a environment without VGs (using multifunction printer/fax as a gateway)?

does Cisco recommend some multifunction printer brands for this purpose?

Thanks a lot for your answers.

I have this problem too.
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David Hailey Tue, 04/13/2010 - 07:12

This depends on your Fax Server.  If you are using Cisco Fax Server, this is a straight OEM of OpenText RightFax.  Their website will provide you details on what MFP/MFD's are supported for use and what you need.  If you are using XMediusFAX or some other 3rd party, then you'll need to consult them as to what devices are supported.


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Juan Antonio Ro... Tue, 04/13/2010 - 23:32

Thanks David for answer.

We don't use any FAX server, only multifunction printer (including fax, print, photocopy, etc) connected to the LAN and an IP Telephony environment.

If I want use the fax feature, should I only use a VG connected to the multifunction?. are there any multifuntions with a gateway feature inside?


David Hailey Wed, 04/14/2010 - 06:23


In my experience, clients that do not use a Fax Server typically have to go with a VG224 or ATA solution to use the Fax feature on MFP/MFD devices.  To even attempt to do this on a 1x1 ratio (if possible) with CUCM would likely be very cumbersome.  Hence, the use of a Fax Server that supports your MFP/MFD devices would be recommended.

Suggestions if you'd like to look into that would be:

1) XMediusFAX

2) Cisco Fax Server (straight OEM of OpenText RightFax)

I prefer XMediusFAX when it fits customer requirements; however, both are good products.


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