Call Transfer feature in a Call Handler

Answered Question
Apr 13th, 2010
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Unity 5.01 with ES83 patch.


After creating a Call Handler, the menu choices are:

Profile

Call Transfer

Greetings

Caller Input

Messages


I have created a schedule for the call handler.  I have gone into Call Transfer and configured and enabled both standard and closed rules.  However, the rules never seem to be active.  Everything just goes to Greetings.


What needs to happen to make things in call transfer "trigger"?

Correct Answer by Jaime Valencia about 7 years 3 months ago

Dial into Unity and then dial the DN from the CH during the greeting (as you would do to reach someone), or from another element in Unity perform an "attempt transfer" option and point to that CH.


The rules do not work on direct calls.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

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Correct Answer
Jaime Valencia Tue, 04/13/2010 - 06:45
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Dial into Unity and then dial the DN from the CH during the greeting (as you would do to reach someone), or from another element in Unity perform an "attempt transfer" option and point to that CH.


The rules do not work on direct calls.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

keith_chilek Tue, 04/13/2010 - 06:54
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javalenc wrote:



The rules do not work on direct calls.


Well that certainly explains why I can't get it to work.  Thanks.

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