Click to Call Dialing Rules

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Apr 13th, 2010
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I am having trouble understanding dialing rules. Here we have to dial 8 to get an outside line, so I need to set a rule that 8 gets added to every number. Does the 8 go in the Number Begins With field? Then how does it know which numbers to apply this to?


Thanks!

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Aaron Harrison Tue, 04/13/2010 - 07:37
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Hi


You match the string that the CTI app (CUPC< click to dial, whatever) will have input to it. So match the numbers in 'whatever you are dialing from' (e.g outlook, web pages etc). You would then insert a prefix of 8 as part of the dialing rule.


Regards


Aaron

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