Click to Call Dialing Rules

Unanswered Question
Apr 13th, 2010
User Badges:

I am having trouble understanding dialing rules. Here we have to dial 8 to get an outside line, so I need to set a rule that 8 gets added to every number. Does the 8 go in the Number Begins With field? Then how does it know which numbers to apply this to?


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Aaron Harrison Tue, 04/13/2010 - 07:37
User Badges:
  • Super Bronze, 10000 points or more
  • Community Spotlight Award,

    Member's Choice, May 2015


You match the string that the CTI app (CUPC< click to dial, whatever) will have input to it. So match the numbers in 'whatever you are dialing from' (e.g outlook, web pages etc). You would then insert a prefix of 8 as part of the dialing rule.




This Discussion