As I learned in another discussion, Transfer Rules only work from caller key input, not direct calls.  I'd rather it be automatic with no key input needed.

That is true for Caller System Transfers as they require user input...this is not to be confused with Call Handler Transfer rules.  Read here:

http://docs.google.com/viewer?a=v&q=cache:1f3EqFYOjFIJ:www.ciscosystems.org.ph/en/US/docs/voice_ip_comm/unity/5x/administration/guide/dom/5xcusag040d.pdf+Unity+Call+Handler+transfer+rules&hl=en&gl=us&pid=bl&srcid=ADGEESgAVnHT_XWSVJWvbfyh-6xQcnJqnMhQm...

I am referring to Call Handler Transfer Rules.

Hailey

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I just got this solved for me. https://supportforums.cisco.com/message/3053423#3053423

I use a CTI Routed to send to Unity. In unity Create a Call Handler called FIRSTSTEP

In FIRSTSTEP of course select the extension you want it to pickup. Select EDIT and TRANSFER RULES. you will see CLOSED and STANDARD those are the ones that you want to use. Under TRANSFER ACTION select Extension. lets say that extension is 5150

Create a new CH called STEP TWO give it the extension 5150. Select EDIT and TRANSFER RULES Unselect ALTERNATE greeting! Give the extension for the standard Greeting!

you should be up and running.

Set your Callendar in the 1st call Handler.

This "In FIRSTSTEP of course select the extension you want it to pickup. Select EDIT and TRANSFER RULES. you will see CLOSED and STANDARD those are the ones that you want to use. Under TRANSFER ACTION select Extension" is exactly what I was talking about. Guys like Aaron, Bill, Rob, myself, and others are here to help - we wouldn't lead you astray on something...at least not intentionally.

Hailey

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I think I'm doing that but it's ignoring what I put in the Call Transfer section and just goes to the Greeting for the Call Handler.

-Create Call Handler

-Set Call Transfer options for Standard.  2315 is a working Hunt Group.

-Set Call Transfer options for Closed

-I make no changes to the Greetings section

When I dial 7859, it immediately goes to voicemail and asks me to leave a message.  It's as if it just skips over the Call Transfer section.  If I change the Greeting section to "Send caller to Subscriber" and choose 2315, it does ring the Hunt Group.  However, for the Closed Greeting, there is no way to make it go to an external number,

Try this...call into Unity but not directly to the Call Handler. So, pilot number or something along those lines. Then dial the extension for the Call Handler and see what happens via the transfer rule. The schedule is currently applied so the closed transfer rule won't work anyway.

Hailey

I figured it out and it's working.  Thanks to some of the info here and banging my head on the desk, I had an epiphany and now fully understand how Call Transfer functions inside a Call Handler.

Basically:

-two call handlers

-first one functions off the standard and closed GREETINGS...the closed greeting TRANSFERS to the 2nd call handler

-2nd call handler receives the TRANSFER and thus, uses the configuration inside the Call Transfer section