We recently deployed the server edition of CallConnector for approx 20 client PC's, linked into CME for one of our customers. We have however been left with one little snag and I wondered whether anyone had experienced this before and could come up with a workaround?
We've configured the screen pop functionality so that the UCC client polls the individual's Outlook contact database and provides the name of the caller if there is a match.
The issue is that, unless there is an exact match with the number format as stored in the Outlook contact lists, the name will not appear in the screen pop. So any users that have saved contacts with the international dialling code within Outlook for example will not get the name coming up on their PC screens (just the number).
We could obviously tell all the users to go through all their contacts and get them on the same format but a lot of the end users have international customers so like to keep the international dialling codes.
Basically, we want to know if there is a way of configuring the software so that it successfully screen pops the identity of the inbound callers irrespective of whether the contact contains an international code.