Probably a very basic question, but unfortunately I'm not yet familiar with this product.
Some of our supervisors wish to clear out a backlog of "Unscored" recordings from the list in Quality Management Desktop, so that they can start with a clean slate the following week.
Can anyone advise how to do this? I've searched documentation and googled but haven't had much luck.
The unscored reports will eventually disappear.
You set different retention periods for scored and unscored recordings in the admin tool.
The idea is that you might for example set:
2 weeks for unscored
1 week for scored
Then your scored recordings would disappear after being available for a week for review, and the unscored ones will be around longer to allow time to get round to scoring them.
The scores are then kept on file (along with answers to the rating questions etc) for reporting purposes.
The retention periods are configured on the Workflow in QM Desktop Administrator...
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