Caller ID - Showing a Name

jennam · ‎04-14-2010

Hi,

I've got a cisco unified call manager 6.x, and whilst for internal calls I'm getting a display of a display name on our phones (7941G/7961G), for external calls (where caller-id is presented), no display name is there - even for numbers which are in the corporate address book.

We're using phone mobility, and linking phone authentication through LDAP/AD, and corporate address book through our LDAP/AD.

Is my expectation that it's going to look up caller-id via the corporate address book right? Where else would it look it up? Is there a way to add in display names for external caller-id other than this?

I've looked through Cisco's website, Google and other resources without much help so far. Any assistance would be appreciated!

Jenna

afmmanicke · ‎04-15-2010

External Caller ID is probably coming from the provider. First you may have to request that your providor sends you that information. For Qwest I had to submit a special request for "Caller ID Name Delivery."

If you're past that step the next thing to do is telnet to the gateway and do a "debug isdn q931" and "ter mon" When a call comes in you should see something like the following.

.Apr 15 21:30:37.797: ISDN Se0/2/0:23 Q931: RX <- FACILITY pd = 8 callref = 0x011D
        Facility i = 0x9F8B0100A117020101020100800F524F4245525453204155544F20424F
                Protocol Profile = Networking Extensions
                0xA117020101020100800F524F4245525453204155544F20424F
                Component = Invoke component
                        Invoke Id = 1
                        Operation = CallingName
                                Name Presentation Allowed Extended
                                Name = ROBERTS AUTO BO

paolo bevilacqua · ‎04-15-2010

That is what my "number to name"script does.

http://www.ciscoscripts.com

You can contact me about at the address present in my profile.

jennam · ‎04-21-2010

To the first poster - we already have called-id being presented - there's just no mapping / display of caller names on the phones where the calls come in.

So if I understand right by the second poster, this is done at the router-level, not at the CUCM level? Can it be done at the CUCM layer at all??

Are there other alternatives to paying for a script from you to do the job?

David Hailey · ‎04-21-2010

Jenna,

CUCM does not currently do Number to Name resolution for external (i.e., ingress PSTN) calls. So, you're likely looking at a script or some sort of application (which is really just a series of expensive scripts with a fancier interface) to accomplish this. I don't have any alternatives to give you but can certainly answer your question about the CUCM's capabilities.

Hailey

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