Operator calls Transfer return back to him

Unanswered Question
Apr 14th, 2010
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Hi all


I have CUCM 7 and when external incoming calls to operator and he transfer the calls to part C the call will keep ring Phone C then return back to operator.


The operator use Tansfer SoftKey dial Phone C then Transfer again.


I tried a parameter Onhook Call Transfer to True so Operator can Transfer softkey and hang on but still call retuen to him.

I did my search and found that this feature is only in CME (Call-Transfer Recall) and not in CUCM.


Only incoming PSTN calls return back to Operator but Incoming Mobile calls never return to operator as after ringing for a while the call is disconnected. 


Did anyone face this problem before, i am trying to stop calls not to return back to operator phone after he transfer it.

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Overall Rating: 3.7 (6 ratings)
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David Hailey Wed, 04/14/2010 - 05:54
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Are you using Attendant Console for the Operator?


Hailey


Please rate helpful posts!

Ayman Sheta Wed, 04/14/2010 - 06:12
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Not using attendant console.All calls are through IP Phones

Rob Huffman Wed, 04/14/2010 - 06:38
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Hi Ayman,


It sounds like the Forward No Answer for the the user "C" may be set to

go back to the Operator. Can you check this out


Cheers!

Rob

Ayman Sheta Wed, 04/14/2010 - 23:59
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No there is no FNA configured on Phone C not that easy

Rob Huffman Thu, 04/15/2010 - 05:43
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Hi Ayman,


I'm not sure why you would rate Hailey and I with "1" point

ratings for simply asking a question to try and help solve

your issue You won't get much help around here with

that attitude!


Good Luck!

Rob

Ayman Sheta Thu, 04/15/2010 - 05:50
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Sorry for that but i am new in this voting things and i did that as the answer was not what i need for i vote not helpful

Jaime Valencia Thu, 04/15/2010 - 08:01
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That's something the old rating system did explained, if someone asks you for information you DO NOT rate that.

No one here is a psychic so if you do not provide enough information they'll ask in their attempt to help.

I would have asked the same thing, as CUxAC provides the transfer reversion feature.

Same for Rob's suggestion, (unless Rob has recently bought a crystal ball =) ) what he mentioned could cause that call flow you mention.


Friendly advice:

Bear in mind this a FREE forum and people are trying to help YOU with the problems you might have, giving away 1s all over the place won't get you far here.


+5 to you guys that take the time from your busy schedule to try to help


java

Rob Huffman Thu, 04/15/2010 - 06:12
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Hi Ayman,


OK


If you don't find the answer helpful just don't rate/vote anything. I never rate anything less than a "5"

or not at all.


So....back to your dilemma. What is the call flow here? Does this problem

only happen for User/Phone "C"? If so, can you send a some screen shots

for user "C's" Directory Number config page.


Cheers!

Rob

Ayman Sheta Thu, 04/15/2010 - 06:20
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No it happened for all users, user C is only for explain

Rob Huffman Thu, 04/15/2010 - 07:41
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Hi Ayman,


Just for troubleshooting purposes can you please attach the requested

screen shots for user C


Cheers!

Rob

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