Two Contact Center 7.0

Answered Question
Apr 14th, 2010
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Is possible, install two ipcc on same call manager without high availability between they. I know of the all details about design, but i would like the know if is possible.

Correct Answer by Aaron Harrison about 6 years 11 months ago

Hi


Yes, you can have multiple UCCX clusters with one CCM cluster.


The only thing my customer complained about was that there is only one 'IPCC Extension' setting. When you set this, that agent will appear in both UCCX clusters admin interfaces... so you can get larges lists of resources in the AppAdmin pages and so on.


Regards


Aaron


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Correct Answer
Aaron Harrison Wed, 04/14/2010 - 04:56
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Hi


Yes, you can have multiple UCCX clusters with one CCM cluster.


The only thing my customer complained about was that there is only one 'IPCC Extension' setting. When you set this, that agent will appear in both UCCX clusters admin interfaces... so you can get larges lists of resources in the AppAdmin pages and so on.


Regards


Aaron


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w.pimentel Wed, 04/14/2010 - 05:42
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Aaron


Thank very much, the CTI ports must be differ ?

Aaron Harrison Wed, 04/14/2010 - 05:44
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Hi


Absolutely.


The two CCX servers must have separate JTAPI/RMJTAPI accounts, separate CTI Ports, separate CTI Route points...


Aaron

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