UC500 - 7942 Phone Display

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Apr 14th, 2010
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Quick question regarding the phone display on the 7942.  In the upper right-hand corner the user's name is displayed.  Can this be configured through CLI or does it need to be done via CCA?

Thanks in advance for the help.


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Steven DiStefano Wed, 04/14/2010 - 06:56
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I believe you refer to the ephone-dn CLI paramter called "description", which CCA sets for you as the Firstname/lastname as buit in CCA.

jeffrey-young Wed, 04/14/2010 - 07:02
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The configuration on the ephone-dn is:

ephone-dn  17  dual-line
number 5584352 no-reg primary
label 4352
description Bryan Gran
name Bryan Gran
call-forward busy 5584362
call-forward noan 5584362 timeout 18

When the 4352 is dialed it displays the name "Bryan Gran" and in the corporate directory it is listed as "Bryan Gran", however; on the physical phone with the 4352 extension it still displays the previous user's name in the upper right-hand corner.



Steven DiStefano Wed, 04/14/2010 - 07:05
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have you reset the phone after making changes?

Check how it looks in CUE GUI ( as well...

jeffrey-young Wed, 04/14/2010 - 07:42
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It was in fact that I had forgotten to restart the phone.

Thanks again.


Steven DiStefano Wed, 04/14/2010 - 07:44
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Happens all the time to us too. But CCA does it for us :) <-- shameless CCA Plug :)

jeffrey-young Wed, 04/14/2010 - 07:11
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I may have forgotten to reset the phone.  I will do that when I get the all clear from the user.  I only have access to the CLI, I am not on their physical network and do not have vpn access to view the gui.  We'll see if a restart fixes the issue.

I'll let you know.

Thanks again for your time and suggestions.



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