UC500 - 7942 Phone Display

Unanswered Question
Apr 14th, 2010
User Badges:

Quick question regarding the phone display on the 7942.  In the upper right-hand corner the user's name is displayed.  Can this be configured through CLI or does it need to be done via CCA?


Thanks in advance for the help.


Jeff

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Steven DiStefano Wed, 04/14/2010 - 06:56
User Badges:
  • Blue, 1500 points or more

I believe you refer to the ephone-dn CLI paramter called "description", which CCA sets for you as the Firstname/lastname as buit in CCA.

jeffrey-young Wed, 04/14/2010 - 07:02
User Badges:

The configuration on the ephone-dn is:


ephone-dn  17  dual-line
number 5584352 no-reg primary
label 4352
description Bryan Gran
name Bryan Gran
call-forward busy 5584362
call-forward noan 5584362 timeout 18


When the 4352 is dialed it displays the name "Bryan Gran" and in the corporate directory it is listed as "Bryan Gran", however; on the physical phone with the 4352 extension it still displays the previous user's name in the upper right-hand corner.


Thanks,

Jeff

Steven DiStefano Wed, 04/14/2010 - 07:05
User Badges:
  • Blue, 1500 points or more

have you reset the phone after making changes?


Check how it looks in CUE GUI (10.1.10.1) as well...

jeffrey-young Wed, 04/14/2010 - 07:42
User Badges:

It was in fact that I had forgotten to restart the phone.


Thanks again.


Jeff

Steven DiStefano Wed, 04/14/2010 - 07:44
User Badges:
  • Blue, 1500 points or more

Happens all the time to us too. But CCA does it for us :) <-- shameless CCA Plug :)

jeffrey-young Wed, 04/14/2010 - 07:11
User Badges:

I may have forgotten to reset the phone.  I will do that when I get the all clear from the user.  I only have access to the CLI, I am not on their physical network and do not have vpn access to view the gui.  We'll see if a restart fixes the issue.


I'll let you know.


Thanks again for your time and suggestions.


Jeff

Actions

This Discussion