The configuration on the ephone-dn is:

ephone-dn  17  dual-line
number 5584352 no-reg primary
label 4352
description Bryan Gran
name Bryan Gran
call-forward busy 5584362
call-forward noan 5584362 timeout 18

When the 4352 is dialed it displays the name "Bryan Gran" and in the corporate directory it is listed as "Bryan Gran", however; on the physical phone with the 4352 extension it still displays the previous user's name in the upper right-hand corner.

Thanks,

Jeff

have you reset the phone after making changes?

Check how it looks in CUE GUI (10.1.10.1) as well...

It was in fact that I had forgotten to restart the phone.

Thanks again.

Jeff

Happens all the time to us too. But CCA does it for us :) <-- shameless CCA Plug :)

I may have forgotten to reset the phone.  I will do that when I get the all clear from the user.  I only have access to the CLI, I am not on their physical network and do not have vpn access to view the gui.  We'll see if a restart fixes the issue.

I'll let you know.

Thanks again for your time and suggestions.

Jeff