Issue updating locales on ipphone

carloszzz27 · ‎04-14-2010

Hello guys,

I have the following issue with a cluster of Pub and 1 Subscriber. CCM version 6.1.4.2190-3 more than 750 ip phone.

When i try to change the locale english to spanish i see the following on the logs :

Name=SEP00215552F7B4 Load= 7.2(1.0S) Last=Reset-Restart

15:48:02 31: Name=SEP00215552F7B4 Load= 7.2(1.0S) File Auth Fail: SCCP11.8-5-2SR1S

15:48:02 23: Name=SEP00215552F7B4 Load= 7.2(1.0S) Last=Reset-Restart

15:49:04 31: Name=SEP00215552F7B4 Load= 7.2(1.0S) File Auth Fail: SCCP11.8-5-2SR1S

15:49:04 23: Name=SEP00215552F7B4 Load= 7.2(1.0S) Last=Reset-Restart

15:48:00 SEP00215552F7B4.cnf.xml

15:48:00 Load Authenication Failed SCCP11.8-5-2SR1S

15:48:01 Error Updating Locale

15:48:02 Error Updating Locale

15:49:02 File Not Found : CTLFile.tlv

15:49:02 No CTL installed

15:49:03 SEP00215552F7B4.cnf.xml

15:49:03 Load Authenication Failed SCCP11.8-5-2SR1S

15:49:04 Error Updating Locale

The customer dont have CTL service activated ( voice secure is not enable)

I restarted ccm and tftp service and the same...

If i make a fresh reboot i resolved this issue?

I see the db replication status and is OK

Thanks in advance.

Carlos

Aaron Harrison · ‎04-14-2010

Hi

This isn't a locale error - the phone is trying to download the phone load, but cannot as it does not pass the signing check.

To get around this you first need to upgrade to an interim version of code (you may find there is another version for that handset type in your CCM TFTP server already) by inserting the load name into the Phone Load field for the affected handsets.

See these posts for more info on this issue:

https://supportforums.cisco.com/message/3050219#3050219

https://supportforums.cisco.com/message/3032276#3032276

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

carloszzz27 · ‎04-15-2010

Hello Aaron thanks for your reply,

Today im on another customer with the same cluster&scenario .And i have the same issue with phones models 7911/7912.

But finally with manual reset and changing the device pool is ok . But when i send reset from ccm the telephone doesnt receive the reset message.

Thanks once again,

Carlos