ASDM Not working

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Apr 14th, 2010
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Guys,

My ASA 5510 has the ASDM which I can download and install or view through the browser, however when I try to either I can only get so far as putting in the credentials then both forms stop. The browser just stays a main page will open and the app just closes.

I have built another fresh PC windows xp just incase my was corrupt, however I still get the same thing. the ASA is running 7.0(8) and the ASDM is 5.0(8).


Any ideas, I can still telnet to the device but I can't seem to open the ASDM and the problem seems to be the device.

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Overall Rating: 4.5 (5 ratings)
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Federico Coto F... Wed, 04/14/2010 - 09:14
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Hi,


When doing a ''sh flash'' you see the image and ASDM version correct?

Just as when doing a ''sh ver''


You are using local credentials to access ASDM?

''sh user''

This user must have privilege 15


You're not getting any kind of error?


Federico.

mkingcsnm Wed, 04/14/2010 - 09:30
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Hi,

Yes, there is no error message, which is really strange. I'm using an account with privilege 15 and the version is correct.

Federico Coto F... Wed, 04/14/2010 - 09:34
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You get to the point where you're asked for credentials, so the http portion of the configuration on the ASA should be fine.

The problem is that ASDM does not load.


Check if your computer meets the requirements to load ASDM:


http://www.cisco.com/en/US/docs/security/asa/asa70/asdm50/release/notes/rn508.html


Try it from different machines as well.


Federico.

What version of Java are you running?  Several Java versions have problems with ASDM.  I do not remember all the undocumented versions conflicts between ASDM and Java, but I do remember about when there started to be a problem.


I would first make sure you have the most recent java version, as of this post it is version 6 update 19,  but if you still have problems try version 6 update 7 I believe the issue started with update 11.

thotsaphon Wed, 04/14/2010 - 11:36
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Hi,

    First off you have to make sure that your java version is compatible with your asdm version. I used to face this kind of problem before. In case it's not a java problem. You may need to restart ASA.


Toshi

thotsaphon Wed, 04/14/2010 - 12:05
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Well,

    I'm not sure why I got low rating on this thread. If it was my wording,"restart the device", then I would have to tell you that I and my colleagues had to do this as a last resource for this kind of problem when not accessing to ASA for a long time. It worked for us and the point is we did try many different java versions and many different machines as well.

    Wow, this is my first day to get back to work with Netpro again. It's not a good day though.


Toshi 

thotsaphon Wed, 04/14/2010 - 12:16
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Federico,

   Thanks for your prompt. (grin)

   P.S. It would be nice to know what people have in mind when they choose 1-rating here.


Toshi

Federico Coto F... Wed, 04/14/2010 - 12:20
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Maybe Ryan have not tried it...

Have you tried our suggestions Ryan?


Federico.

(off topic)


I have no problem with the suggestion and I wish I could say that it wasn't me who gave the 1, but the website says it was.   No idea how or when, but it won't let me change it either.  I guess the simple answer is sorry, but if anyone knows how to remove or change a rating then that would be better.

Jon Marshall Wed, 04/14/2010 - 12:35
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[email protected]


(off topic)


I have no problem with the suggestion and I wish I could say that it wasn't me who gave the 1, but the website says it was.   No idea how or when, but it won't let me change it either.  I guess the simple answer is sorry, but if anyone knows how to remove or change a rating then that would be better.


Ryan


What makes you think it was you that gave the 1 rating ?


Jon

Jon Marshall Wed, 04/14/2010 - 12:51
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thotsaphon Wed, 04/14/2010 - 12:42
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Guys,

   I have to say "Sorry" to you all.  

   @Ryan, you did a good job in this thread.

   @Jon , Long time no see. You're still around. Nice to know that you have been helping people as always. You rock!!



Toshi

Jon Marshall Wed, 04/14/2010 - 12:23
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thotsaphon wrote:


Well,

    I'm not sure why I got low rating on this thread. If it was my wording,"restart the device", then I would have to tell you that I and my colleagues had to do this as a last resource for this kind of problem when not accessing to ASA for a long time. It worked for us and the point is we did try many different java versions and many different machines as well.

    Wow, this is my first day to get back to work with Netpro again. It's not a good day though.


Toshi 


Toshi


Agreed, not sure why your answer got a 1.  +5 to try and balance it out.


Jon

mkingcsnm Thu, 04/15/2010 - 01:28
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Guys,

I've tried on another clean PC just to be sure and the versions I'm running are:


Java 1.6.0_19

ASDM 5.0(8)

ASA 7.0(8)

Browser 6.0

XP 5.1


I've rebooted the ASA device but this does not make any difference. It's just really odd, if there was an error messege or something that I could diagnose it would not be a problem.

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