Add a device

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Apr 14th, 2010
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I added a node on the CiscoWork via 'the Common Services". CiscoWork prompted the node was added success.

Later, I searched the node in the “Common Services” and could not find it. Then I added the node again. CiscoWork prompted there was a duplicated node.

However, I could not find the node in CiscoWork.

Please help……..


Kelvin Cheung

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Joel Monge Wed, 04/14/2010 - 17:09
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  • Cisco Employee,

Is this server integrated with ACS? Go to Common Services > Device and Credentials > Reports > Devices that are not configured in ACS Report.  Run the report and check if the device appears there. If so, this device needs to be added in ACS under NETWORK CONFIGURATION. If you are not integrating with ACS, perform an export of DCR and make sure the device is there.


try query the inventory and see the state of the device


/opt/CSCOpx/bin/cwcli inventory getdevicestate -u your-cw-userid -p your-cw-passwd -device hostname-of-device-with-the-issue

Sample output:

INFO - Device State Information
DisplayName:            Device State                NORMAL

Kind Regards


cheung2009 Tue, 04/27/2010 - 22:03
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Now I can manage all nodes except the "Cisco PIX Firewall Version 6.3(5)". All the devices are authenticated via Cisco Secure ACSv4.2.

The PIX Firewall has all credentials Verification failed.

I could SSH to the PIX Firewall manually successfully from the CiscoWork Server and I checked the "Reports and Activity" on the Cisco ACS. The 'Pass Authentication" report log was there. 

But, when I did  "Device Credential Verification Jobs" on the Cisco Firewall" , I could find any logs on the Cisco ACS "Report and Activity", including both "Passed Authentication" and "Failed Attempt"

I am sure I put the right passwords and usernames on the Cisco Firewall device set up.

Any ideas how to do the troubleshooting and PLEASE HELP.....


Kelvin Cheung

cheung2009 Tue, 05/04/2010 - 17:44
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According to the help from James, My Cisco PIX Firewall Version 6.3(5) is NOT suppported from CiscoWork..

But I only need to back up the config on the PIX via CiscoWork.

I can SSH from the CiscoWork server to the PIX. However, When I did the credential check on the PIX, I got the error message "Device Not Reachable"

At the moment, I only use SSH between the PIX and CiscoWrok.

Please help to get it working.

Thanks in advance.....

Kelvin Cheung


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