can't play moh at all internally/externally, but it works when call is parked

Unanswered Question
Apr 14th, 2010

hi guys,  i am having strange problem with my uc560. for some reason the system is unable to play moh when someone is on hold, even the one from the system. but if we put the call on park, the other end will be able to hear default music on hold.   i tried to remove the access-group and create internal moh-group under telephony-service, but no luck at all.  the uc is sitting behind cisco asa, and uc 560 has 2 vlans but cisco asa is only 1 vlan.

another, how do you synch the clock on the router and the phone? the router time is showing up right, but the all the phones is 1 hour behind.

thank you

I have this problem too.
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Tedy Nugroho Mon, 04/19/2010 - 14:04

this is the log.

i just updated to 8.0.2 with cca 2.2.2. music on hold apparently works for external call, but not for internal call.

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