MWI code slow

Answered Question
Apr 14th, 2010

I just finished configuring a CUCM 7.1.3 system.

When I dial the MWI on number from a set, there is a long pause before the MWI

on the phone turns on. Same thing when dialing the off code. On both my 6.1 system and my 3.3

system the lamp on / off is almost immediate. Places to look for the cause of the long pause?

Lee

I have this problem too.
0 votes
Correct Answer by rob.huffman about 6 years 9 months ago

Hi Lee,

You'll need to look for an overlapping number in the 51xx range. This sounds like

you are seeing the inter-digit timeout kicking into play here

Cheers!

Rob

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Aaron Harrison Thu, 04/15/2010 - 00:42

Hi

It might be worth registering a phone to the Publisher and retrying; if it's a replication issue it would then happen much quicker (never came across slow MWI when lighting it from the phone before though)...

Aaron

k6lw Fri, 04/16/2010 - 08:36

I have multiple sets registered with the publisher.
When we dial the MWI activation code 5101 there is
a 15 second delay before the MWI lights. On my
CM3 and CM6 systems the MWI turns on immediately.
Lee

Correct Answer
rob.huffman Fri, 04/16/2010 - 08:46

Hi Lee,

You'll need to look for an overlapping number in the 51xx range. This sounds like

you are seeing the inter-digit timeout kicking into play here

Cheers!

Rob

k6lw Fri, 04/16/2010 - 10:24

Before I saw your response, I did a quick sweep of the system and discovered a CTI route point 5xxxx. Deleted it and all is well. Thanks.

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