We have the Cisco 7931 IP phone in use. Certain people may have up to 6 different lines on their device. How can I configure our system so that they are busy if they are talking on line 1, allthough a call comes on line 2. Whatever line they are speaking on, the phone itself should announce itself as busy.
Is this possible? The problem is that our telephonist dont actually know if person is available or not...