CSA MC 5.2 restore backup config fails

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Apr 15th, 2010
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Hi, while trying to restore a backup configuration to a CSA MC I get the following error.


Arithmetic overflow error converting expression to data type datetime.

Database csamc52 restoring failed!


From that it looks to be a date formatting error or similar. Any suggestions as to how I can correct or recover from this?


Thanks,

Ross

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jan.nielsen Thu, 04/22/2010 - 06:56
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Is it a restore to the same server as the backup was created on ?

rmcarthur Thu, 04/22/2010 - 07:13
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Hi Jan, thanks for responding. Yes, this is an attempt to restore to the same MC the backup was created from.


Thanks,

Ross

jan.nielsen Thu, 04/22/2010 - 12:06
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So just to be sure :


The server newly installed and is up and running with a default config, or are you just trying to revert a working csamc to an older backup ?

Are you local admin on the server ?

Did you remember to stop the csagent on the server before running restore ?

Are you running the same csamc version on the server as when the backup was done ?


Jan

rmcarthur Fri, 04/23/2010 - 01:22
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Hi Jan, the server is more or less new though I have generated quite a few rules.

The MC is fully operational and has no problems, I just wanted to test and verify the operation of the restore process before I really need to use it. I'm glad I did!


I have local admin privileges on the server the MC is installed on.

I am attempting to use the restore configuration utility in the /bin directory which performs the agent stop operation as part of its process.

I am restoring to the same MC that the backup was made from.


If you need any further information, just ask


Thanks again for your help.


Ross

jan.nielsen Tue, 04/27/2010 - 14:34
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I'm fresh out of ideas, you should probably start a TAC case for this issue.

rmcarthur Thu, 04/29/2010 - 03:07
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Hi Jan, thanks for your time and I appreciate your help with this problem.


There are other issues with the install now too so I agree that the next step is a TAC case.


Thanks again,

Ross

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