Good morning everyone! I would like to know if anyone could explain me wath is "compliance recording" in CCX8.0? this mean that i can have full record of all the calls even with Enhanced agents? or do i need Quality Manager and Premium agents? because i was reading in the "Cisco Unified Contact Center Express Solution Reference Network Design" and it says that "complaince recording" is available for Enhance Standard and Premium agents, and Quality manager is only available for Premium agents, so i didnt understood what do i need to have for having full recording of my calls! Thanks and best regards!! João Mendes
I have this problem too.