I am using Unity 5.0 with CUCM 7.1. I have set up auto attendants with Call Handler at 2 high schools. One works perfectly. The other is set up a little differently because it is only supposed to work after hours. However, I can not get the after hours one to work properly. Every time I call to check the menus, I get a message telling me, "The example administrator is unavailable please leave a message." I have opened the call handlers up side by on my screens and they are exactly the same as far as I can tell. (I have done this several times and had a colleague do it as well). It's driving me a little crazy at this point. Any help would be appreciated.
Example: Create a CH 1 = Open_CH, Create CH 2 = Closed_CH-OpeningGreeting
Greetings > Standard > Source = Blank
Greetings > Standard > After Greeting = Send Caller to Subscriber (Select "Attempt Transfer For") and then the actual Subscriber
Greetings > Closed = Enabled
Greetings > Closed > Source = Blank
Greetings > Closed > After Greeting = Send Caller to Call Handler "Closed_CH-OpeningGreeting"
Closed_CH-OpeningGreeting. The standard greeting will be used. It should say, "For English, press 1. For Spanish, press 2" and repeat in Spanish for Spanish-speaking callers.
Option 1 goes to a new Call Handler. Create CH 3 = Closed_CH-En, record all prompts in English. Do whatever you need for Caller Input as well.
Option 2 goes to a new Call Handler. Create CH 4 = Closed_CH-Sp, record all prompts in Spanish. Do whatever you need for Caller Input as well.
The only is if you need to be able to route to multiple callers on the first action - i.e., calls during open hours are answered with no greetings. You have 2 choices. You can translate the inbound number and the configure it as a generic school number. Ex: 7035551212 translates to 7031091100. This number is a CTI route point to go to voice mail and you have a number such as 7031091000 as a generic VM for the various admins that should answer calls. This number is a subscriber but is set up as a Hunt Pilot with Line Group Members, alternate MWI, etc (or just a shared line). The second choice is probably cleaner for you. You skip the Call Handler for open hours all together. Use ToD routing rules on CUCM and after hours send calls directly to the CH that offers the English and Spanish options.
That's about it.
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