Can anyone inform me if this process is possible?
We have a group of user ext 5101 to 5109 who want to forward there extensions to a seperate number with a closed greeting voicemail account (ext 5118)
The users want to be able to forward there lines at anytime of the day to this ext 5118 and to be able to update the Closed Greeting as and when it needs be
Obviously when they forward there lines to 5118 the voicemail the caller receives is the orginating number dialled voicemail and not the forwarded option greeting(5118).
We only want this to be avaliable to the specific extension numbers in the range 5101/5109
I configured this for a start :
- Call Routing
- Fowarded Calls:
forwarding stations : (XXXXXXXXX510*) to include the range of users
Send call to : Subscriber : 5118
Conversation : send greeting for
What that did was to send all calls on XXXXXXXXXX510* range to the 5118 closed greeting, but what I am after is to send only the CUCM forwarded calls to the closed greeting ext 5118 and when the forward option is removed back to the users own voicemail
Is this process possible?