Unity Connection Messaging options

Answered Question
Apr 15th, 2010

Is there a way in Unity Conenction to play "Listen for special message" ? In our old VM system when a temporary greeting was set, and someone pressed the # to bypass the message, another message would play to ensure that a person calling in would know that the person is out of the office for a determined amount of time.

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Correct Answer by William Bell about 6 years 7 months ago

Not sure I follow 100% but here is one thought. In Unity Connection, you can do an extended absence greeting using the "Alternate Greeting" (Edit>Greetings from the end user page). Users can enable and record this greeting. When the alternate greeting is enabled, it overrides other greetings. It can be enabled with a specific end date/time or it can be enabled indefinitely. Again, user/admin choice.

On this greeting, you can configure the flag "Ignore Caller Input". I believe that this will keep users from bypassing the greeting (i.e. "#") before they leave a message. That seems to meet your need, from my understanding of the problem.

HTH.

Regards,

Bill

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Correct Answer
William Bell Thu, 04/15/2010 - 09:53

Not sure I follow 100% but here is one thought. In Unity Connection, you can do an extended absence greeting using the "Alternate Greeting" (Edit>Greetings from the end user page). Users can enable and record this greeting. When the alternate greeting is enabled, it overrides other greetings. It can be enabled with a specific end date/time or it can be enabled indefinitely. Again, user/admin choice.

On this greeting, you can configure the flag "Ignore Caller Input". I believe that this will keep users from bypassing the greeting (i.e. "#") before they leave a message. That seems to meet your need, from my understanding of the problem.

HTH.

Regards,

Bill

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