04-15-2010 10:51 AM - edited 03-15-2019 10:17 PM
Hi team,
My Cisco IPcommnicator 7 was working fine with CUCM 6 until few days back.
The IPcom 7 registration failed with the following reason.
"File not Found: <MAC addeess>.cnf.xml"
"<MAC address>.cnf.xml"
I have disabled auto registration and tried to register it manually but didnt work.
restarted TFTP services. no joy.
possibly the above .cnf.xml file might be corrupted on CUCM 6
how can I get it working?
Thanks in advance
Sanjeev
04-16-2010 01:04 AM
Hi
Auto registration only does something the first time a new device attempts to register.
Check your current MAC address from the Preferences/Network screen in CIPC; typically it's best to assign custom device names rather than use MAC addresses, as MAC addresses are more prone to errors and changes. You might assign (for example) your AD username or some other known ID.
Make sure you add either the current CIPC generated device name, or the custom one you specify to CCM.
Regards
Aaron
04-16-2010 09:56 AM
Try to delete the phone from CUCM and put it again and delete the CTL file in order to force a new update.
Try this procedure:
If Cisco IP Communicator experiences an error with the CTL file, you can remove it.
Procedure
Step 1 From Cisco IP Communicator, click Settings > Security Configuration > CTL File.
Step 2 Click **# to unlock settings.
Step 3 Click Erase to delete the CTL file from Cisco IP Communicator and restart it.
04-19-2010 01:08 PM
Hi Rafel and Aaron,
Thank you for your time.
I have tried both of the things you suggested earlier
1. Deleted phone and switched on IPCom & erased CTL file already but still end up the message
"CTL update failed" and
"TFTP time out:
By the way CTL service is not enabled on my CUCM.
2. I did uninstall and reinstall Cisco IPCom and tried but still the same.
IPBlue softphone worked fine but its just keep freezing seems got issues with MS Vista.
Thank you
04-19-2010 01:32 PM
First thing enable the CTI Provider
"the Cisco CTL Provider service changes the security mode from nonsecure to mixed mode and transports the server certificates to the CTL file. The service then transports the CTL file to all Cisco Unified Communications Manager and Cisco TFTP servers."
You need this service to be running. It is the one that handles the CTL transporting
Let us know if it works
04-19-2010 01:40 PM
Hi
If you aren't running a secure cluster (i.e. encrypted RTP etc) you don't need the CTL Provider.
What I would do is this:
1) Go to the CCMAdmin pages, and find your CIPC. Copy the device name.
2) Try this from your PC:
Tftp get sepxxxx.cnf.xml
(Inserting your CM IP, and the copied device name from the CCMAdmin pages)
e.g.
tftp 10.10.0.1 get SEP0012ABCDABCD.cnf.xml
See whether it finds the file...
Aaron
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: