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Attendant Console Setup

Mojo1
Level 1
Level 1

I downloaded the Attendant Console Plugin. When I click on the icon to launch the program I am prompted with a box to enter the ip address of the call manager which I do. When I click on save I get an error box stating unable to connect to server.The default server port is 2912.

4 Replies 4

Jaime Valencia
Cisco Employee
Cisco Employee

Make sure the AC services are up and running.

Also check for firewalls/antivirus on your PC and in the network path between the AC client and CUCM server.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

I have teh attendant console program loaded and have put in the

CM ip address and my directory number. When you first login  what is my username and the password

?

Is my Username and Password determined from my End User page? or

from the AC applicattion user page?

It's an AC user you should have created for this purpose.

Configuring an Attendant Console User

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsccmac.html#wp1145671

I'd suggest you to review the whole guide to make sure your config is good.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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