I've got ARC and want to configure the night queue to forward to my voicemail pilot.
I've got a ddi number of xxxxx xx8200 which is configured in UCM as a translation pattern that has a called part transform mask of 5101 which is configured as a CTI RP and ties into ARC Q 5104. The receptions phone extension is 8201
Im using unity express 7.1 and UCM 7.0.2
Does anyone have any ideas or documentaiton that would help me get to the bottom of this?
You've detailed your setup; but not really what you want to do.
If you want to divert using the break hours overflow (or any other for that matter) the typical setup is that you create a CTI RP with a dummy number (this RP will never get 'registered') and set it to CFA to your voicemail pilot.
You then set up a mailbox with the dummy number (or assign the dummy number as an alternate extension to someone existing) and the calls will then go to that mailbox.
Or is it the config in ARC that you are struggling with?