LMS inventory problem with Cisco Catalyst 2924 XL Switch device

j-fragoso · ‎04-16-2010

Hello all,

I have some a Cisco Catalyst 2924 XL Switch devices. The Inventory collect doesn't work. I have check the support devices table, the credentials, the minimun IOS version, the minimal RME version and all seem OK.

What can be the problem?

I attach some files.

Thanks

Joel Monge · ‎04-16-2010

My first suggestion would be to upgrade your device packages (CS > Software Center > Device Update). Remember you should first upgrade CS and then RME. You should have package Cat2900XL for support on this device. If this does not help, provide:

- RME version.

- On DOS go to NMSROOT\bin and type:

psucli.bat -p cmf -query -all


- Then go to NMSROOT\www\classpath\com\cisco\nm\xms\psu\pkgs\rme and type: 

dir > c:\RMEpack.txt

- Finally, go to NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\pkgs and type: 

dir > c:\MAINpack.txt

Provide all the files/outputs. NMSROOT is your LMS installation path, i.e. C:\Program Files\CSCOpx.

- Go to RME -> Admin -> System Preferences -> Loglevel Settings ->(Application) ICServer -> (Logging level) Choose Debug for all 3 lines.  Run an 
Inventory Collection Job for only these two devices. Post IC_Server.log and ICServer.log (under CSCOpx\log).

j-fragoso · ‎04-29-2010

Thanks Joel,

Finally, modifying snmp timeout and retries fixed the problem

Best regards