RV082 and Quick VPN client Problem

warrenbell · ‎04-16-2010

We have three locations that have the RV082 router installed and 5 users that connect via Quick VPN client. The connection times for our Quick VPN clients got slower and slower unitil they no longer work at all. I saw two other threads concerning this same problem, but did not see any suitable solutions. Our routers are on firmware version 2.0.0.19-tm and the Quick VPN clients are version 1.4.0.5. The threads I saw are at:

http://homecommunity.cisco.com/t5/Wired-Routers/QuickVPN-to-RV042-not-working-since-some-days/m-p/34443

http://208.74.204.125/t5/Wired-Routers/QuickVPN-with-RV082-stopped-working/m-p/132424

The wget_error.txt:

--17:05:35-- https://Warren:*password*@X:60443/StartConnection.htm?version=1?IP=X?PASSWD=*password*?USER=Warren
=> `C://Program Files//Cisco Small Business//QuickVPN Client//vpnserver.conf'
Connecting to X:60443... connected.
HTTP request sent, awaiting response...
Read error (Unknown error) in headers.
Giving up.

The remote clients network is 192.168.4.xxx

The three locations are:

192.168.1.xxx

192.168.2.xxx

192.168.3.xxx

subnets for all networks are:

255.255.255.128

What do I need to do to get this working?

Thanks,

Warren

warrenbell · ‎04-22-2010

Any Takers? I don't know where else to go for an answer, I am all googled out.:)

Warren

Te-Kai Liu · ‎04-22-2010

Not sure if this is the cause of the problem, but could you try changing the subnet mask from 255.255.255.128 to 255.255.255.0 and see if it works?

warrenbell · ‎04-22-2010

That would take a lot of work. We have quite a few pcs and devices with static settings that would all need to be changed. I would like to exhaust all other options before I try that.

The funny thing about this problem is that it seems to get progressively worse. When we reset the routers to defaults and then reconfigure them the VPN client connects in less than two seconds. It then becomes slower and slower to connect untill it times out and does not connect at all. And this seems to be based on how many times you connect. The problem always starts happening on the router I use the most. I then switch over to one of the other routers and then it starts to act up and quit working. I go to the third and it eventually stops working.

I can't keep reseting the routers to fix this problem.

Te-Kai Liu · ‎04-30-2010

Could you call SBSC and provide your router's config file for further analysis?

warrenbell · ‎04-30-2010

Yes, I can do that. Who do I call and where do I send the config file?

Te-Kai Liu · ‎04-30-2010

Here you can find a list of phone numbers. Pick one and reference this thread.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html