UCCX 7.0 only can detect one response, detect DTMF only or ASR only.

Unanswered Question
Apr 16th, 2010
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Equipment:

-CUCM 7.0

-UCCX 7.0 SR5

-Nuance Speech Server 5.0 + Recognition 9.0


Objectivity:

I want create apllication which can response when caller say "one" "two" "three" etc.


Done:

-Provisioning ASR server on UCCX server is success (status is "inservice")

-ASR is working.

-Call Control Trigger:

1. Media Group ASR

2. Media Terimination CM.


Problem:

-When I using pallete "Recognition Generic" it's only can detect ASR only, can't detect DTMF input.

How to make a system can detect DTMF input & ASR ?



Please Help me.

Susanto

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