04-18-2010 02:49 AM - edited 03-15-2019 10:19 PM
Hello,
is there any way a phone user can setup "call-forward all" but internal dn phones can still ring the phone?
i know you can block call-forward for internal calls, but calls are disconnected then and do not ring the phone.
lg
Arnulf
04-18-2010 11:06 AM
Hi Arnulf,
There is a feature, which is called "CFA Destination Override". Have a look;
Cisco Unified CallManager provides a service parameter (CFA Destination Override) that allows the administrator to override Call Forward All (CFA) when the target of the CFA calls the initiator of the CFA, so the CFA target can reach the initiator for important calls. In other words, when the user to whom calls are being forwarded (the target) calls the user whose calls are being forwarded (the initiator), the phone of the initiator rings instead of call forwarding back to the target. The override works whether the CFA target phone number is internal or external.
When the CFA Destination Override service parameter is set to False (the default value), no override occurs. Ensure the service parameter is set to True for CFA override to work. See Service Parameters Configuration in the Cisco Unified CallManager Administration Guide, Release 5.0(4), for information about configuring service parameters.
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Note CFA override only takes place if the CFA destination matches the calling party and the CFA Destination Override service parameter is set to True. If the service parameter is set to True and the calling party does not match the CFA destination, CFA override does not take place, and the CFA remains in effect.
From this CUCM doc;
This only works from the phone that the Call Forward All is directed to
Hope this helps!
Rob
04-21-2010 03:39 AM
Hi.
I should have sayed this is for cucme we have some UC500 here.
Is there any possibility in cucme?
thanks
Arnulf
06-19-2012 07:11 AM
Rob,
The link in this post doesn't work. Takes me to a cisco page not found...
Mark
06-19-2012 07:25 AM
Hey Mark,
I think there are some issues @ Cisco today, I can't get to the Bug Search Tool either;
Try;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmsys/a08ipph.html#wp1170014
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
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