This one has been bugging me for a while now.
We run UCCE and CAD.
Agent is "Ready" and recieves a direct call to their extension (not via queue), rings out, but instead of their default voicemail service, it dumps to a announcment "I`m sorry, we are currently experiencing technical problems. We are unable to process your call. Please try again later."
Everything else is running fine, and the agent when "not ready" will process to voicemail if called directly.
Any ideas? as i am fresh out...