2nd line problem on extension mobility CUCM 6.x

Unanswered Question
Apr 19th, 2010

Hi to everyone,

It would be greatful if you guys guide me here to overcome the strange problem.I configured extension mobility with 2 lines on cisco ip phone 7940s.The problem is when i logged in ,it says logged in successfully but 1st line appears not the 2nd line.

Anyone faced sort of same kind in CUCM 6.1.


I have this problem too.
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Aaron Harrison Mon, 04/19/2010 - 05:30


Most likely problem is that you have a 'Phone Button Template' that defines only a single line. The second one by default is a speed dial.

Take a look at your device profile, and note down the name the the assigned Phone Button Template.

Go to Device/Device Settings/Phone Button Templates, and find the one you are using. If it's a default one, you will need to copy it and edit it. Set the second button to be a 'Line', then go back to your Device Profile and assign the new template.

Log out/in to the phone, and see how you get on.



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sivakumar.kvp Mon, 04/19/2010 - 06:25


Thanks for your quick response ... i configured a new template with two lines and assigned it properly as you said..still 2nd line is not appearing when i logged in..

any other ideas pls..


Jaime Valencia Mon, 04/19/2010 - 06:42

Does the actual device model and the device profile model match???

You say you're using a 7940 so if your device profile is for other model you might be using the default device profile for 7940.



If this helps, please rate



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