Unity Connection 7.x messages

mcecilia · ‎04-19-2010

Hello All,

I am quite new with CUC and I´m trying to do some things following docs, but, have some doubts:

1.- I want to have a Greeting message in a Pilot Point that says "Sorry, the user is not avalaible, press X to talk to an operator or the call will be disconected". And if the user press X gets transferred to the DN YYYY

2.- Also, remove directory browsing and operator access for the defaults wellcome messages.

Thanks

sopayne · ‎04-22-2010

For your first question, the short answer is CallHandler and then Caller Input. This link covers how to administer Connection and will guide you in your configuration: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsagx.html

For your second question, the short answer is change Caller Input for the Call Handlers in question; details may also be found in the link above.

I hope this helps.