I've posted this question before but let me give it a shot again:
We're running IPCCE 6 (with IP IVR QMANAGER 3.5) with Outbound Option configured with 10 ports. Our calls go out via PRIs.
We have several IVR outbound campaigns and it just doesn't detect answering machines!!
I've tested it by calling into an analog line I have in the office hooked up to an answering machine and success rate was 20%.
Below are my registry settings on the CPA keys (decimal values):
CPAJitterBufferDelay = 100
CPAActiveThreshold = 32
CPAAnalysisPeriod = 1592
CPAMinSilencePeriod = 608
CPAMaxNoiseFloor = 10000
CPAMinNoiseFloor = 1000
CPAMaxToneSTDEV = 0.600000
Any sugestions are appreciated.
Unless the dialer doesn't use the 6037 (IVR Route Point in campaign's Skill Group Selection tab) for the reservation call then yes, it is how you say it is.
Basically there are two types of dialed numbers - agent reservation dialed numbers and transfer to IVR dialed numbers. Look at the diagram on page 84 of the 7.5 Outbound Guide.
The agent reservation DN is created on the MR PG, and the two IVR DNs (abandon to IVR, AMD to IVR) are created on the CUCM PG. You need CUCM route points to match these.
Look at the steps on page 87.
In your case, 6036 and 6037 should be RPs in CUCM - the scripts they run are not the same as the reservation script. See page 106. You need a trans route to the IVR if you want to play a message or queue the call.
The agent reservation DN (script selector) should be attached through a call type to the reservation script.
Your set up seems a bit wrong to me.
It's a bug in v6. The size of the AccountNumber field is different in the Import Rules, ECC variable, and the dialing list table. The max size is 30 in the latest versions. I guess you can try changing the size in the table, that table isn't synchronized anywhere.