7914 doesn't show red light

Unanswered Question
Apr 19th, 2010

Hi All,

we are using UC520 with telephony 4.2(0). in phone configuration, use "w" button for watching the line. 7914 doesn't show red light if someone is on the phone sometimes, not always. it has S00105000200 firmware. do I need to upgrade firmware?

thanks

Alex

ephone  11
device-security-mode none
video
mac-address 0023.339B.96AD
ephone-template 1
username "Reception"
paging-dn 1
type 7961 addon 1 7914
button  1c3,1,5,6,7,8,9 2:22 7w11 8w4
button  9w19 10w13 11w2 12w14
button  13w17 14w21 15w18 16w15
button  17w16 18w12 19w24 20w10
night-service bell

I have this problem too.
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