Error in Unity Supervise Transfer

Unanswered Question
Apr 20th, 2010
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Hi all,


Currently, I am trying to enable call queuing on a subscriber account through supervise transfer but cannot make it work in Spanish.  At the beginning, I considered this as a misconfiguration issue but turning the language into English made it work. The fact is that Unity tries to transfer the call and prompts this  well, "wait while I transfer your call", if the call is busy, we would expect, "extension YYY is on the phone now, if you would like to hold press 1, to live a message press 2,..." (that works perfectly in ENU language). However, in Spanish prompts "The system cannot complete the call in this moment, try again later" after trying to transfer the call.


I am working with CCM6.0 and Unity 4.2 and have searched some similar TAC case but had no luck.


When the failure happens, the same 2 errors appears in Event Viewer,


EventID: 531


Cisco Unity's telephony component has encountered a serious error.

EXPLANATION:

A serious failure has occurred on port 1 while trying to open a wav file or stream. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.

 

TECHNICAL DETAILS:

Thread 0x00001138 had a failure on port 1 in method CAvMiuWave::GetLength()

DESCRIPTION: AvWav WavOpenEx2 failed with 0x00000000.

DETAILS:

FileName: ForceToHoldExt.

CALLINFO:

CallerID: 800

CalledID: 716

RedirectingID: 716

Origin: Internal

Reason: FwdBusy

Trunk: 0.

CALL SEQUENCE:

[11:20:46:984 - 0x0000087C] Drop() - S_OK

[11:22:39:250 - 0x000017DC] LINE_APPNEWCALL(0x00010097)

[11:22:39:250 - 0x000017DC] SetEvent(NewCall)

[11:22:39:250 - 0x000017DC] SetEvent(CallInfoArrived)

[11:22:39:296 - 0x00001138] Answer() entered

[11:22:39:296 - 0x00001138] lineAnswer(0x00010097) - 0x000100AB

[11:22:39:296 - 0x000017DC] LINE_REPLY(0x000100AB | 0x00000000)

[11:22:39:421 - 0x000017DC] LINECALLSTATE_CONNECTED(0x00010097 | Active)

[11:22:39:421 - 0x00001138] WaitFor(0x000100AB | CONNECTED) - CONNECTED

[11:22:39:421 - 0x00001138] Answer() - S_MIU_CONNECTED

[11:22:39:421 - 0x00001138] Answer() entered

[11:22:39:421 - 0x00001138] Answer() - S_MIU_CONNECTED

[11:22:39:468 - 0x00001138] GatherDigits(FLUSH) entered

[11:22:39:468 - 0x00001138] GatherDigits(FLUSH - <>) - S_OK

[11:22:39:500 - 0x00001138] Answer() entered

[11:22:39:500 - 0x00001138] Answer() - S_MIU_CONNECTED

[11:22:39:500 - 0x00001138] Play() entered

[11:22:39:500 - 0x00001138] WavOpen(AvPHGreetESP005.wav) - 0x00000C87

[11:22:39:500 - 0x00001138] WavGetLength(0x00000C87) - 2742

[11:22:39:500 - 0x00001138] WavClose(0x00000C87) - 0x00000000

[11:22:39:500 - 0x00001138] WavOpen(AvPHGreetESP005.wav) - 0x00000C88

[11:22:39:500 - 0x00001138] WavSetChunks(0x00000C88) - 0x00000000

[11:22:39:500 - 0x00001138] WavSetPosition(0x00000C88 | 0) - 0

[11:22:39:500 - 0x00001138] WavSetVolume(0x00000C88 | 50) - 0x00000000

[11:22:39:500 - 0x00001138] WavSetSpeed(0x00000C88 | 100) - 0x00000000

[11:22:39:500 - 0x00001138] WavPlay(0x00000C88) - 0x00000000

[11:22:42:265 - 0x00000E28] SetEvent(WavStopped)

[11:22:42:265 - 0x00001138] WaitFor(StopEvents) - WavStopped

[11:22:42:265 - 0x00001138] WavGetLength(0x00000C88) - 2742

[11:22:42:265 - 0x00001138] WavClose(0x00000C88) - 0x00000000

[11:22:42:265 - 0x00001138] Play(Item 1 of 1 | AvPHGreetESP005.wav) - 0 to 2742

[11:22:42:265 - 0x00001138] Play(1 Item | PlayLength 2742) - S_OK

[11:22:42:265 - 0x00001138] GatherDigits(FLUSH) entered

[11:22:42:265 - 0x00001138] GatherDigits(FLUSH - <>) - S_OK

[11:22:42:265 - 0x00001138] Transfer(WAITCONNECT to 717) entered

[11:22:42:265 - 0x00001138] lineSetupTransfer(0x00010097) - 0x00010050

[11:22:42:265 - 0x000017DC] LINE_REPLY(0x00010050 | 0x00000000)

[11:22:42:281 - 0x000017DC] LINECALLSTATE_ONHOLDPENDTRANSFER(0x00010097)

[11:22:42:281 - 0x00001138] WaitFor(0x00010050 | ONHOLD) - ONHOLD

[11:22:42:281 - 0x00001138] lineDial(0x000100CF | 717) - 0x000100D7

[11:22:42:875 - 0x000017DC] LINE_REPLY(0x000100D7 | 0x00000000)

[11:22:42:875 - 0x000017DC] SetEvent(CallInfoArrived)

[11:22:42:890 - 0x000017DC] SetEvent(CallInfoArrived)

[11:22:42:890 - 0x000017DC] LINECALLSTATE_DISCONNECTED(0x000100CF | Busy)

[11:22:42:890 - 0x00001138] WaitFor(0x000100D7 | CONNECTED) - BUSY

[11:22:42:890 - 0x00001138] Transfer(WAITCONNECT to 717) - E_MIU_DEST_BUSY

[11:22:42:890 - 0x00001138] TransferComplete(REJECTED) entered

[11:22:42:890 - 0x00001138] lineDrop(0x000100CF) - 0x0001006F

[11:22:42:890 - 0x000017DC] LINE_REPLY(0x0001006F | 0x00000000)

[11:22:42:890 - 0x000017DC] LINECALLSTATE_IDLE(0x000100CF)

[11:22:42:890 - 0x000017DC] StopIO(TERM_CONSULT_DISCONNECT) entered

[11:22:42:890 - 0x000017DC] StopIO(TERM_CONSULT_DISCONNECT) - S_OK

[11:22:42:890 - 0x00001138] WaitFor(0x0001006F | IDLE) - IDLE

[11:22:42:890 - 0x00001138] lineUnhold(0x00010097) - 0x000100B5

[11:22:42:890 - 0x000017DC] LINE_REPLY(0x000100B5 | 0x00000000)

[11:22:42:953 - 0x000017DC] LINECALLSTATE_CONNECTED(0x00010097 | Active)

[11:22:42:953 - 0x00001138] WaitFor(0x000100B5 | CONNECTED) - CONNECTED

[11:22:42:953 - 0x00001138] lineDeallocateCall(0x000100CF) - 0x00000000

[11:22:42:953 - 0x00001138] TransferComplete(REJECTED) - S_OK

[11:22:42:953 - 0x00001138] GatherDigits(FLUSH) entered

[11:22:42:953 - 0x00001138] GatherDigits(FLUSH - <>) - S_OK

[11:22:42:953 - 0x00001138] Play() entered

[11:22:42:953 - 0x00001138] WavOpen(AvPHGreetESP021.wav) - 0x00000C89

[11:22:42:953 - 0x00001138] WavGetLength(0x00000C89) - 1003

[11:22:42:953 - 0x00001138] WavClose(0x00000C89) - 0x00000000

[11:22:42:953 - 0x00001138] WavOpen(AvCommonESP207.wav) - 0x00000C8A

[11:22:42:953 - 0x00001138] WavGetLength(0x00000C8A) - 720

[11:22:42:953 - 0x00001138] WavClose(0x00000C8A) - 0x00000000

[11:22:42:953 - 0x00001138] WavOpen(AvCommonESP201.wav) - 0x00000C8B

[11:22:42:953 - 0x00001138] WavGetLength(0x00000C8B) - 582

[11:22:42:953 - 0x00001138] WavClose(0x00000C8B) - 0x00000000

[11:22:42:953 - 0x00001138] WavOpen(AvCommonESP053.wav) - 0x00000C8C

[11:22:42:953 - 0x00001138] WavGetLength(0x00000C8C) - 806

[11:22:42:953 - 0x00001138] WavClose(0x00000C8C) - 0x00000000

[11:22:42:953 - 0x00001138] WavOpen(ForceToHoldExt) - 0x00000000.


EventID: 807


Cisco Unity's multi-media component has enountered a serious error.

EXPLANATION:

A serious failure has occurred on port 1 while opening an audio stream.  Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected.  In some cases, further calls on this port will not be handled correctly.

TECHNICAL DETAILS:

Thread 0x00001138 had a Failure on Port 1 in AvWav

DESCRIPTION:

File: E:\Views\CU4.2.0.110\un_Miu\UnityAvWav\WAV.C(1094)

Method: WavOpenEx

Failure: call to mmioOpen(ForceToHoldExt) failed(101).



I have checked the spanish wav files involved and are ok. I can play all of them locally.


On the other hand, I attach an extract of a microtrace displaying the error.


I dont know what I am missing and Its a bit frustating.I will really appreciate your help.

Thanks in advanced.

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