LMS 3.1 processes unable to start

Unanswered Question
Apr 20th, 2010

Hi!

I have had LMS 3.1 installed for more than one year - and it has been working as expected.

After a reboot of the server (Windows 2003 R2) the solution stops working.

When browsing the syslog.log file i see messages like:

Apr 20 08:28:28 127.0.0.1 100: <30>   dmgt[7668]: 3001(I):Using port: tcp/42340.
Apr 20 08:28:28 127.0.0.1 100: <30>   dmgt[7668]: 3007(I):Started application(Tomcat) "SERVICE " pid=4612.
Apr 20 08:28:34 127.0.0.1 100: <28>   dmgt[7668]: 2095(W):Internal Error: The daemon manager cannot run application TomcatMonitor.

This message appears for each application that tries to start up. I'm enclosing a copy of the content in the syslog.log file.

I have tried to install the sw on another server (new), and applying the license to this. The same errors occur here.

Does anyone have a clue on what's going on here ?

Thanks,

Pål

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Joel Monge Tue, 04/20/2010 - 10:14

Why was this server rebooted, was anything changed? Post a screenshot of your Windows Services. Make sure you are not running any anti-virus on-access scanning on CSCOpx.

pthuland Tue, 04/20/2010 - 11:09

I'm running ACS v4.2 on the same server and did a reboot in order to resolve a lock on one of the configuration pages there.

The enclosed jpeg contains a snapshot of the relevant part of services.

Thanks,

Pål

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Nael Mohammad Tue, 04/20/2010 - 11:19

How much free disk space do you have ? And you will want to have ACS and LMS running on two separate servers as this is not a recommended setup.

Get the pdshow > pdshow.txt if possible . If not get the NMSROOT/MDC/tomcat/logs/stdout.log files .

-nael

Nael Mohammad Tue, 04/20/2010 - 11:46

1. Get me the file size of the CSCOpx\lib\jre\bin\java.exe

2. Get the NameServer.log from CSCOpx\log directory.

3. Do a "pdreg -l NameServer" and get me the output.

4. And do a "netstat -an > netstat.txt"

Get me the above outputs so I can examine further and ensure you have full admin rights when starting processes.

I strongly recommend that you move ACS to a different server as well.

pthuland Tue, 04/20/2010 - 11:53

Filesize:

C:\Documents and Settings\admin>dir "\Program Files\CSCOpx\lib\jre\bin\java.exe

Volume in drive C has no label.
Volume Serial Number is E0CE-F473

Directory of C:\Program Files\CSCOpx\lib\jre\bin

10.11.2006  13:28            49 248 java.exe
               1 File(s)         49 248 bytes
               0 Dir(s)  21 417 316 352 bytes free

pdreg:

C:\Documents and Settings\admin>pdreg -l NameServer
        Process      = NameServer
        Path         = C:\PROGRA~1\CSCOpx\lib\jre\bin\java.exe
        Flags        =  -classpath C:\PROGRA~1\CSCOpx,C:\PROGRA~1\CSCOpx\lib\cla
sspath,C:\PROGRA~1\CSCOpx\www\classpath org.jacorb.naming.NameServer -DOAPort=42
342
        Startup      = Started automatically at boot.
        Dependencies = Not applicable

Files attached.

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pthuland Tue, 04/20/2010 - 12:42

I think it's an idea to upgrade to 3.2.

I did though install the sw on a fresh server earlier today (as mentioned in my first post), without ACS and got the same error messages.

So i do not think that only an install of 3.1 will fix this issue.

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