I've had two similar problems with two new UC500 boxes with software release 8.0.2 and CCA 2.2.2. The problem occurs when incoming DID dial-plans are modified or added using the CCA. Translation-rules, dial-peers and dial-plans get's altered, added and old rules are not deleted correctly which causes incoming calls to be diverted to wrong dial-plans or translation-rules. This caused all incomming calls to a client to fail.
In the first case all incomming DID calls were diverted to a POTS dial-plan that was'nt even visible in CCA and the only trunk configured was a SIP trunk. After trying to start from scratch with deleting all dial-plans, trunk settings and so on in CCA I was able to get thier SIP-trunk main number going to the AA. Incoming to DID still failed. I called the TAC and spent about 4 hours on the phone solving the case.
Dial-plans, translation-rules and dial-peers had to be redone using CLI. The dial-peers debuging showed the call coming in but the media type was'nt accepted and call was rejected. The engineer switched the codec to G.729 for it to work. (Never had to do this before). The CCA had totally wreaked havoc on the config whitout showing any irregularities in CCA other then newly added DID dial-plans that disappear when hitting the apply button.
Is this a known bug or I'm I first to be affected?