We're currently in the middle of an upgrade with a customer going from CUCM 4.1(3) to 7.1(3). We've used temporary licenses to do the cut-over and now those licenses are coming to an end. We really need some support as to who we need to speak with to get the following two missing items:
1) CUCM Feature License
2) Windows Media Kit and DVD
The customer is entitled to these items with their contracts (UCSS). Has anyone else seen a similar problem..how might we be able to get a hold of these items?