We set up a new customer on a UC560. and we're getting ready to implement a site to site to their branch office.
Meanwhile, they decided they don't want to dial 10 digits and want the 7 digit dialing.
I know we can change that in CCA, but is it really THAT simple? Just change CCA and let CCA do it's "magic" ?
and will that have any impact (shoudn't but need to ask) on our site to site set up with the other office that does do 10 digit dialing?
What gotchas and suprised are we in store for when we change the dial plan?
I'm nervous at trusting CCA still...and we do have out of band configs (per the OOB guidelines).
Has anyone done this after installation ?
The multisite dial peers and translation rules inserted by CCA are really only for extension dialing among the sites, following the format
So site 1 calling site 2 may be
8 2 201
Site 2 calling site 1 may be
8 1 201
What you are asking about is in CCA called the Outgoing Dial Plan.
Navigate in CCA 2.2.2 to Configure: Telephony: Dialplan: Outgoing
When you initally set your system up with the Telephony Setup Wizard (TSW), it would have asked if you wanted North America 7 or 10 or just North America.
The only difference is the configuration of a 7 digit local or 10 digit local (or both) dial plan.
You can change this in this above mentioned CCA screen as you desire. It should be fine. Try it in your lab to build confidence.