Does anyone has an idea how the CTIOS servers can work in a redundancy algorithm, in case the CTI client was always trying to register on the same IP address of the CTI server (so always to the same CTI server), there is not any algorithm to direct the Agent to register to another CTI server (to acheive the load balancing)?
In case of using the CTIOS development kit, so we can do our own CTI software, how this redundancy can be acheived? Some said that the client can send two IP addresses to a CTI server and the CTI server will direct the CTI client to connect to which one? Is it possible to work like this?
Write a custom CTIOS desktop that returns to ready after a failover. /LOAD 0 is the only supported setting for CTIOS. There is a reason agents are set Not Ready during failover; the idea is calls should not be routing to agents if the system is in a failover state, otherwise those calls would fail. Also, imagine what would happen if both servers were down, ICM would continue thinking your agents are ready and routing calls to them, not good.