Unity cannot record messages

astrohmeier · ‎04-21-2010

Hello,

I installed Unity 7.0 at a costumer. It works great.

Now we have the problem that a caller cannot record a message. It is possible to listen to old messages but not to record new messages.

In the eventlog there is an error 1394 CiscoUnity_ConvSub but the system cannot view the description.

The conncted exchange is version 2007.

Do anyone have an idea?

thanks Achim

David Hailey · ‎04-21-2010

Is this a single user or ALL users?

Jaime Valencia · ‎04-21-2010

Also, does this happen only to external calls? internal calls? both?

You might want to start by running dbwalker and looking for errors.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

astrohmeier · ‎04-21-2010

Hi,

it happens to both internal and external calls and it happens for every user not only for one.

I will test the dbwalkerand tell you the result.

thanks Achim

astrohmeier · ‎04-22-2010

Hi,

the dbwalker have one error.

It tells me: Internal dbWalker error 94 (Invalid use of Null) in procedure checkDallHandlers of Form frmMain

thanks Achim

nickmac74 · ‎04-22-2010

Mite want to check the hardware aswell e.g. you not run out of space!

David Hailey · ‎04-22-2010

Personally, the first thing I would do is re-run the Permissions Wizard but you can re-run it in report mode first to verify that nothing has changed that would hosed up any permissions in your environment.

What is the exact error you receive when you try to leave a message?

Hailey

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