04-21-2010 06:50 AM - edited 03-15-2019 10:23 PM
I have a user that has calls to her DID number that will ring no answer maybe 2-4 times a week. Very sporatic. I have not heard other users say anything at this time having issues but that's not to say its not going on either.
So I'm trying to find ways and ideas of capturing data and trouble shooting this issue.
This user is at a branch office with the call manager server 6.1.2 across metro E. I have CDR and CAR running but I haven't found any usefull information. Maybe I'm looking in the wrong spot.
Thanks for reading.
04-21-2010 06:54 AM
Hi
What do you mean by 'ring no answer'?
You mean it rings, she can't answer?
It rings for the caller but not on the phone?
Or what?
04-21-2010 07:02 AM
It will ring and keep ringing with out it going to VM. Only happens to calls to the DID number and not internal.
04-21-2010 07:42 AM
97% of the time everything works as it should. The phone rings, she can answer it and VM will pickup as needed.
So any ideas on capturing data and troubleshooting such a sporadic problem?
04-21-2010 09:32 AM
You'll need to enable CUCM detailed traces and leave them running so they can capture the problem, then make sure they tell you an aprox timeframe to look at in the traces.
HTH
java
If this helps, please rate
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