Unanswered Question
Apr 21st, 2010

I have a customer with UCCX 7 and they want to integrate with a sms solution (for inbound calls)

what options are there from cisco?

I have this problem too.
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If CRS can send an email, you can make this work with email-SMS gateways out there in wonderland. A similar question was asked recently for SMS from CVP. Search - you may find it relevant.

Whoops - that's for outbound. Now I read it again and you are interested in SMS inbound. That's a bit harder - you need an SMS-email gateway in house that sends emails to a well known address, and have CRS monitor that POP3/IMAP mailbox and have email agents. The basic one should work - or you need EIM.




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