We have a H.323 Router (with MMoH), and everything works fine except the MoH. I have tried a lot of things, however still it seems to not to coperate.
When I press the Hold Button I do get this output from the command, please not that there is 0/0 packets in out.
Router#sh ccm-manager music-on-hold
Current active multicast sessions : 1
Multicast RTP port Packets Call Codec Incoming
Address number in/out id Interface
220.127.116.11 16384 0/0 721 g711ulaw Lo0
when I try to see the show ephone summary I get the following err message:
show ephone summary output:
Max Conferences 8 with 0 active (4 allowed)
Skinny Music On Hold Status
Active MOH clients 0 (max 320), Media Clients 0, B-ACD Clients 0
File TEST.ulaw.wav type INVALID Media_Payload_G711Ulaw64k 160 bytes
It looks like somehow the file is corrupt, however I have copied this file multiple times (even from other locations where there is no issue about MoH)
What is that I'm missing here?
If the ephone summary returns 'invalid-media' then essentially you are providing the correct audio-file for the MoH region (G711) and the same base address and port as they are configured in CUCM for MoH server. However I have come across issues whereby the configuration has been applied incorrectly, where the multicast moh command was applied before the moh audio-file, I would therefore remove the following commands and then re-apply. Incidentally I recommend that you specify the route interface ip-address of the outgoing LAN interface for the MoH:-
no moh TEST.ulaw.wav
no multicast moh 18.104.22.168 port 16384 route
multicast moh 22.214.171.124 port 16384 route xxx.xxx.xxx.xxx
Hope this helps, pls rate helpful post.