I have 62 users from the call center that are moving to a new location.
All of these users are extension mobility users.
At their existing location that have 7961g-ge phones and their User Device Profiles in UCM
are built as 7961g-ge. Their phone button template for the 7961g-ge User Device Profiles
are set to 5 lines 1 service.
At the new location they have 7965 phones. When they login with the 7961g-ge User Device
Profiles on the 7965 phones the device only shows line 1 and 2.
They do not see the other 2 lines or the service button.
As a test I duplicated the 7961g-ge User Device Profile as a 7965 User Device Profile.
When I login in to a 7965 or a 7961g-ge I am able to see all 5 lines and the service button using the 7965 User Device Profile.
A 7965 User Device Profile appears to be backwards compatible to a 7961g-ge.
A 7961g-ge User Device Profile does not appear to be forward compatible.
Besides the obvious of me creating 62 new 7965 User Device Profiles what other solutions
7961g-ge firmware SCCP41.8-4-1SR2S
7965 firmware SCCP45.8-4-1SR2S